Whether you are building a team, managing experience practitioners or navigating career changers, managing a team of creative and analytical IA practitioners can be challenging. The welcome change towards diverse and inclusive hiring practices can add even more challenges.
Learn how an experienced manager navigated through painful challenges and wonderful successes while managing large and small design departments in organizations with employees around the world.
About the speakers
Carol Smith (@carologic) is a Senior Research Scientist in Human-Machine Interaction at Carnegie Mellon University’s Software Engineering Institute and an adjunct instructor for CMU’s Human-Computer Interaction Institute (HCII). She has been conducting user research to improve the human experience across industries for 20 years and working to improve AI systems since 2015. Carol holds an M.S. in Human-Computer Interaction from DePaul University. She is an active community organizer – including helping to plan the World IA Day celebrations in Pittsburgh, PA – where she enjoys outdoor activities with her family, running and playing soccer.