Jeff Pass made his first website in 1997 and has been involved in digital communications, design, usability, and, especially, information architecture ever since. For the past 20+ years, Jeff has been a federal contractor and has worked as IA or UX lead on high-profile digital properties including HealthCare.gov, CFTC.gov, USPS.gov, and dozens more. He also helps lead the UX Community of Practice for Booz Allen Hamilton. Jeff has helped organize numerous industry events like World IA Day DC, UXDC, DCUX, GoodGov UX, IA Conference, IA Summit, and UXPA DC programming. Jeff attended the first IA Roundtable in Chicago (2013) and, following a 2-year gap, has attended every IA Roundtable since Atlanta (2016), presenting at the Roundtables in 2017, 2018, and 2019.
- When Too Many Is Just Enough: Citizen Engagement and Federal Government Websites (2013 Main Conference Talk)
- Adopting IA Heuristics and Iterative UX Reviews: A USPS.com Case Study (2016 Main Conference Talk)
- IAC19 Diversity and Inclusion Roundtable (2019 Main Conference Talk)
- Values in Information Architecture: The 8th Academics & Practitioners Roundtable at the 2020 Information Architecture Conference (2020 Pre-Conference Workshop)
- All Sorts Great and Small: Reflections on Card Sorts, Citizen Engagement, and Creating Better Federal Government Website IAs (2020 Main Conference Talk)