Jeff Pass made his first website in 1997 and has been involved in digital communications, design, usability, and (of course) IA ever since. His first career was in conflict analysis and resolution and much of his training was focused on ethical decision making and practices. Jeff has tried to bring that experience to bear in his work as an IA and UXer. He was part IAS18 Ethics & IA Roundtable workshop team that developed the Ethical Design Scenario Creation Tool also producing a companion poster that has been updated and is being presented at IAC19.
More generally, Jeff has been a federal contractor for 20+ years and has worked as IA or UX lead on high-profile projects including USPS.com, HealthCare.gov, CFTC.gov, MyHealth.VA.gov, and dozens of other government websites and apps. He also helps lead the UX Community of Practice at Booz Allen Hamilton, has been a local organizer for World IA Day and UX DC, and helped with curation for five IA Summits. Recently, Jeff’s focus has been on using his position (and privilege) to help promote more diverse, inclusive, and safe events within the IA, UX, and Design domains.
- Adopting IA Heuristics and Iterative UX Reviews: A USPS.com Case Study (2016 Main Conference Talk)
- When Too Many Is Just Enough: Citizen Engagement and Federal Government Websites (2013 Main Conference Talk)
- IAC19 Diversity and Inclusion Roundtable (2019 )