IAC23 Conference Sessions

Being “the first” to do something can come with a lot of reward. It’s the classic superhero tale that proves the “impossible” possible. At the same time, it’s not always happily ever after. What happens after you’ve reached your goal or after you’ve slayed the dragons of adversity and won the war? This inspirational session provides a non traditional approach to product design. Looking through the lens of adversity through…

Around the world not everyone views time in the same way, and its perception has a striking impact on how cultures have developed and how they act both in business and in the personal sphere. Time and its understanding affect more than how we schedule or how we structure our days, and they are one of the many dimensions we should be aware of when we are working among other…

There is a growing interest in knowledge graphs to organize information and make it findable in organizations with large amounts of data and content. Unlike other data technologies, a knowledge graph has a structure that is typically based on a taxonomy and ontology, and thus should involve information architects. Knowledge graphs also have more benefits than information findability, including discovery, analysis, and recommendation. Knowledge graphs bring together content and data.An…

Knowledge models are always a work in progress. Ontologies modeling knowledge domains and the controlled vocabularies describing specific instances within those domains change and evolve over time. Language is fluid, and new terms and concepts are surfacing to reflect change just as old terminology is retired from use. Disruptions in an organization, such as a merger and acquisition or a global pandemic, have repercussions in an organization’s information landscape. When…

Design Principles are guiding values that help members of any organization ask constructive questions and make decisions that pull the organization in a unified direction. Hear how we made ours, and let us help you start yours!

You found a profession that you love. Maybe love is too strong for you, maybe you just enjoy it. You’ve learned, you’ve grown, you’ve arrived. And then, CHANGE. You get a new boss, and they don’t like the way things are done. Or you find out from a peer that the best practices have changed in light of new regulations. Perhaps a global pandemic suddenly changes the way the world…

This case study reviews the successes from a recent knowledge management implementation that used new ways to harvest knowledge from the minds of scientists and engineers at a small tech company near Seattle, while providing a systematic way to enhance internal search and content management systems. Implementing a knowledge management framework has been (and still is) a mystery to many knowledge workers. These examples will help you understand more about…

Experience debt never sleeps. As our digital ecosystems grow ever more complex, the ensuing content sprawl pays IAs no favors. And yet, data-driven designs—from notifications to recommendations—can start small, and even stay small, while delivering powerful results. This talk will highlight: A personalization model showing the base parameters (ingredients) required of every automated or personalized interaction (recipe) The zone-targeting method of isolating small “precincts” of your digital experience’s surface area…

Using clear language is an ethical imperative in today’s world. Learn why, and see how you can ensure your communications are clear by following the eight guidelines for writing with plain language.

Can a company that has ignored previous knowledge management systems and chooses to store key information on sticky notes, peoples’ heads or on personal computers ever be motivated to change? Can people learn to trust digital content? Our small team built a holistic and collaborative solution for knowledge management. We created a 10-step process to ensure that every pain point and possible stumbling block could be addressed. Here we share…