2020 Main Conference Talk
In products like TurboTax and QuickBooks, Intuit customers, content designers and technical writers frequently encounter challenges with the complexity of financial terms and concepts. As the organization continues to create conversational interfaces for users and as machines start to play an increasing role in the conversation, mastering taxonomy across Intuit is critical.
About the speaker(s)
Morgen Kimbrell is a content architect at Intuit, with strong opinions in content strategy as applied to information/content systems. With a background in library and information sciences, Morgen is an experienced Fortune 500 site and solution information architect, web content manager, technical trainer, taxonomist and metadata expert. Her focus currently is the common and uncommon ground between taxonomy and ontology. She is NOT a music wonk.