Pre-Conference WorkshopTopic(s): information architecture and voice
Thursday, March 14, 2019
1:30 PM–5:30 PM
Voice interaction is a natural playground for UX practitioners and Information Architects. After all, we’re dealing with pure information in a transactional, contextual medium. But how do we research, prototype, architect and design an experience that happens within an invisible structure or environment? And what can we learn from VUI design as we create IA across any digital channel?
In this workshop, you will:
- Learn to develop ideas for voice and other invisible structures.
- Practice describing and diagramming information architectures for new types of structure.
- Prototype and research propositions, from transactions to more exploratory experiences.
We’ll also share some thought-provoking examples of what the BBC has learned in designing for voice platforms, asking questions like:
- When pausing a live broadcast, where does it resume from?
- Does “last” mean “previous” or “final”?
- How do you gracefully handle errors without a screen?
- How might we design for discovery in a conversational interface?
The tools and lessons in this workshop will give you a new perspective to take back to your professional work, and shine a light on something fundamentally human: the art of conversation.
About the speaker(s)
As Creative Director for UX architecture (UXA) and Design Research at the BBC, Dan Ramsden leads a team of information architects who are committed to making the BBC’s tools, content, and experiences more meaningful and connected. He’s responsible for defining the professional practice of UXA at the BBC and ensuring that the organization creates information architecture that delivers the best possible experiences to its editors and audiences.
Dan has previously worked for agencies and ran a theatre company. He now designs labels, vocabularies, URLs, navigation, strategies, and processes. He likes jokes, magic, and making the most of moments. He also likes alliterations. He lives just outside Sheffield (UK) with a wife, a child, and a cat called Rosa.
Rob Scott is a User Experience Architect at the BBC, currently working within BBC Education on products such as BBC Food and BBC Bitesize. He previously worked on the BBC’s ‘Global Experience Language’ (GEL) team, as well as products for internet-enabled big screen devices, including the pre-Rio Olympics refresh of the Red Button+ service. Prior to the BBC, he spent 7 years with a niche provider of meaningful travel experiences, constructing the IA for CRMs, flight booking and event management systems. He also co-organizes the VR Manchester Meetup and will happily talk about ‘presence’ for hours if you let him.
Vicky Holland is a UX Architect at the BBC currently working on creating consistent navigation, and experience across the many tools journalists use to create content. Previously she worked at an agency helping charities organize all their complicated information into beautiful and positive user experiences, and even more previously she was a librarian. She lives in London where she spends her spare time organizing noisy music events and taking pictures of them.